ch222 Privacy Policy

1. About This Policy

ch222 ("we", "us", or "the platform") provides a trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") tells you what kinds of information we collect from you when you use the ch222.cam website and related services, how we use that information, and how we keep it secure.

By accessing this website or using ch222's services, you are agreeing to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

2. Personal Information

During account registration and use of our services, we may collect the following personal information:

• Full name and date of birth (for age verification — users aged 21 and above only)
• Email address and contact details
• National ID card or passport information (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket)
• Residential address

3. Automatically Collected Information

When you visit our website, the following technical information is collected automatically:

• IP address and geographic location (approximate)
• Device type, operating system, and browser version
• Time and duration of website access
• Pages visited and navigation patterns
• Referral URL (where you came from before arriving at our site)
• Information obtained from cookies and similar tracking technologies

4. Transaction Information

To manage your financial activity, we record the following information:

• Deposit and withdrawal history (amount, date, and time)
• Gaming activity records
• Bonus and promotion usage details
• VIP level and cashback information

The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. All transaction information is stored securely.

5. Primary Use

ch222 uses the collected information for the following purposes:

• Account registration and identity verification
• Processing financial transactions and preventing fraud
• Providing customer support (via 24/7 live chat and email)
• Age verification — services are available only to those aged 21 and above
• Ensuring compliance with responsible gaming policy
• Ensuring the security and proper operation of the platform

6. Secondary Use

In addition to the primary purposes above, information may also be used for the following:

• Sending personalized promotions and bonus offers (with your consent)
• Improving website performance
• Analyzing and reviewing service quality
• Meeting legal obligations and fulfilling regulatory requirements

7. Security Measures

ch222 applies industry-standard technical and procedural measures to keep your personal information secure:

• SSL Encryption: All data transfers on our site are secured with 256-bit SSL encryption.
• Secure Data Storage: Information is stored in encrypted form on secured servers.
• Access Control: Only authorized staff have access to the information they need.
• Regular Security Reviews: Our security measures are reviewed and updated on a regular basis.
• Two-Factor Authentication: An additional layer of security for accessing your account.

While we strive to ensure the highest level of security, no method on the internet is completely secure. If you notice anything suspicious related to security, please contact us immediately.

8. Data Retention Period

We retain your information only for as long as necessary:

• Account information: for as long as the account is active and thereafter in accordance with applicable legal obligations.
• Transaction records: for the period required under financial regulations.
• Communication history: for a reasonable period to improve customer support quality.
• Cookie data: in accordance with the expiry period set for each cookie.

When an account is closed or a request to delete information is made, we delete the relevant information as soon as possible, unless retention is required by law.

9. Circumstances of Disclosure

ch222 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfer services.
• Identity Verification Services: Approved verification partners for the KYC (Know Your Customer) process.
• Technology Service Providers: Technology partners engaged to operate the platform.
• Law Enforcement Authorities: As required by legal obligation or court order.

All third-party partners are contractually bound to follow their own policies that are consistent with this Privacy Policy.

10. International Data Transfers

In some cases, your information may be stored or processed outside Bangladesh. In such cases, we ensure that:

• Adequate safeguards exist in the recipient country or organization.
• The transfer is carried out through secure encrypted channels.
• Only information that is essential for the operation of the service is transferred.

11. Use of Cookies

The ch222.cam website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the site's functionality.

We use the following types of cookies:

• Essential Cookies: For maintaining login sessions and the basic operation of the site.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze site usage and improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable cookies in your browser settings, but this may limit some of the site's functionality.

12. Your Rights Regarding Personal Information

ch222 upholds the following rights in relation to your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that use of your information be limited in certain cases.
• Right to Object: The right to object to your information being used for certain purposes.
• Data Portability: The right to receive your information in a structured format.

To exercise these rights, email [email protected]. We will respond as soon as possible, and within a maximum of 30 business days.

13. Filing a Complaint

If you have any concerns about how your personal information is processed, please contact us directly first. Our team is always ready to resolve your issue.

How to reach us: email [email protected] or speak to us in Bengali via 24/7 live chat.

14. Information Relating to Minors

ch222 provides services only to those aged 21 and above. We do not knowingly collect personal information from minors. If we learn that information has been collected from a minor, it will be deleted immediately and the relevant account will be closed.

15. Protection of Sensitive Information

Financial information, identity document details, and other sensitive information are handled in accordance with the highest security standards. This information is:

• Stored in encrypted databases.
• Accessible only to staff who need it.
• Shared with third parties only to the extent necessary for processing transactions.
• Protected to a consistent standard through regular security audits.

16. Changes to the Policy

We may update this Privacy Policy from time to time. If there is a significant change, we will:

• Post a clear notice on the website.
• Send a notification by email to registered users.
• Update the "Last Updated" date at the top of the page.

Continued use of the site after a change takes effect will be taken as your agreement to the updated Policy. Please review this page regularly.